تقييمات زارا

651 تقييم من المتسوقين (صفحة 9 من 33)

Christine Bachyrycz

فيسبوك· منذ ما يقارب سنتين

★★★★★2.0

Terrible company with equally terrible customer service. Just wanted to exchange a blazer that didn’t fit with a receipt in hand

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Beverley Proctor

فيسبوك· منذ ما يقارب سنتين

★★★★★2.0

Terrible customer service. Would not recommend buying from this business. Clothing quality is poor, horrible returns policy, and rude customer service representatives.

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Ven Van St

فيسبوك· منذ ما يقارب سنتين

★★★★★2.0

De verdad que que servicio tan más nefasto tienen quiero recoger mi pedido que hice en línea voy y que no tienen sistema y no saben si tardará días o semanas y que tengo que estar llendo a validar Escribo por whats app y horas para contestarme no me ayudaron en nada que tampoco saben nada que hable a sucursal antes de ir y yo ok pues dame el teléfono de la sucursal y me da el 800 de zara donde nadie te contesta solo te dice que vayas ala página web de ayuda osea me quedé igual y tendré que andar haciendo mil vueltas para recoger mi maldito pedido no vuelvo

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Leslie Battle

فيسبوك· منذ ما يقارب سنتين

★★★★★2.0

The customer service is despicable!!!!! I was attempting to resolve an issue that occurred in the store when I was over charged for an item. Since you are unable to call the store directly, I contacted the customer number. The agent was extremely pompous and rude, expecting me to go out of my way to assist in rectifying their error. The first agent hung up on me, and the subsequent agent was incomprehensible to me due to broken English so his demeanor was even more despicable. How does a company such as Zara think that customer service is privilege??

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Deborah Carter

فيسبوك· منذ ما يقارب سنتين

★★★★★2.0

I bought items for Xmas presents for my daughters. Wanted to exchange a pair of trousers & told Christmas returns had stopped & there was nothing they could do. Ridiculous policy

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Michael Wilson

فيسبوك· منذ ما يقارب سنتين

★★★★★2.0

Zara is horrible about exchanging. I was a few days past their exchange policy and they wouldn't make an exception for it being a Christmas gift that was opened recently. I wasn't even asking for my money back, just wanted to exchange for a different size. Ridiculous! Won't be buying from them again!

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Rachel Evans

فيسبوك· منذ ما يقارب سنتين

★★★★★2.0

Awful customer service! tried to return a christmas present today only to be told it was "out of the 30 days" even though christmas day was 14 days ago today. It seems Zara is not like any other shop that extends their returns policy for christmas gift!! oh unless you do christmas shopping in November they'll give you an extra 15 days on top of the usual 30 days to return it!!!! pure madness. Will NOT be shopping here again

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Pia Walliser Sehested

فيسبوك· منذ ما يقارب سنتين

★★★★★2.0

Der findes ikke dårligere kundeservice nogen steder. man kan ikke sende deres vare tilbage eller bytte dem. Var på besøg i deres butik i København i sommers, de ansatte stod bare og snakket, selv om der var meget lang kø, og så snakker de kun engelsk. Kommer aldrig til at bestille eller købe noget hos dem igen, selv om der er store ønsker fra mine børn.

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Amy Johnson

فيسبوك· منذ ما يقارب سنتين

★★★★★2.0

Appalling customer service for online orders. Dodgy beyond belief with customers all over the world experiencing issues with lost returns, refunds refused, orders not being delivered and non existent customer service (other than Ai “live chat”).

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Giuliana Pensa

فيسبوك· منذ ما يقارب سنتين

★★★★★2.0

Salve non so più cosa fare ,sono disperata. Dopo giorni che parlo con voi tramite i social senza avere soluzioni al problema vorrei parlare con qualcuno che non sia virtuale per lamentare una mancata consegna di un ordine evaso il 20 dicembre scorso mai arrivato. Desidero avere il rimborso ma non riesco ad avere la mail di conferma di avvenuto rimborso. Ricevo solo risposte generate automaticamente dal vostro assistente virtuale che ovviamente non sa gestire situazioni di questo tipo. Probabilmente è andato perso il pacco e pretendo l assistenza che questa situazione richiede. Se il pacco è andato smarrito voglio indietro i miei soldi. L assistenza su whatsapp e su instagram è inesistente e nulla.

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Sarah Dickinson

فيسبوك· منذ ما يقارب سنتين

★★★★★2.0

Awful customer service. Trying to get support to exchange an item received as a Christmas present and I can’t get an answer. For 2 weeks now I have been told to give them 24/48 hours, have supplied them with all the information they have asked for, and still no response. My latest attempt to get it resolved was just dismissed with ‘I will let relevant dept know’. Very poor and very disappointing.

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Davide Borghi

فيسبوك· منذ ما يقارب سنتين

★★★★★2.0

Ordinato direttamente dal negozio Zara di Casalecchio una giacca, con consegna presso il mio negozio. Ricevo ogni giorno spedizioni nazionali e internazionali. Dopo due falsi tentativi di consegna con esito: Reso in corso Abbiamo provato a consegnare il tuo ordine di ZARA il 10/01/2025 alle 11:04 ma si è verificato un problema. Stiamo gestendo il reso del tuo ordine a ZARA. Contattato l'assistenza per rispedire l'ordine ma l'articolo non è più disponibile. NON COMPRATE ONLINE E NON ORDINATE DAI NEGOZI CON SPEDIZIONE A DOMICILIO!

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Chloe Turner

فيسبوك· منذ ما يقارب سنتين

★★★★★2.0

Utterly useless customer service. Spent 5 hours on the whatapp chat going round in circles. Will not ever use again.

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Anna Mantouvalou

فيسبوك· منذ ما يقارب سنتين

★★★★★2.0

Πήγα στο κατάστημα της Ερμού.. γτ μετά από 100 τηλεφωνικές επικοινωνίες είπαν ότι υπήρχε μόνο σε αυτό το κατάστημα ένα τελευταίο κομμάτι (το οποίο ήθελε φίλη μου πολλούς μήνες που είναι από επαρχία). Ήταν όλοι πάρα πολύ αγενής (ενώ εγώ ρωτούσα ευγενικότατα) κ ενώ είδαν ότι είμαι έγκυος μου είπαν ότι απλά πρέπει να πάω σε όλους τους ορόφους κ να ρωτήσω κ στα δοκιμαστήρια (κάτι που υποθέτω ότι μπορούσαν να κάνουν με την ενδοεπικοινωνία που έχουν. Πήγαινα πάνω κάτω κ φυσικά δν έκατσα να ψάξω μόνη μου σε όλο το μαγαζί κρεμάστρα κρεμάστρα μήπως κ το βρω κάπου... μου έκανε περισσότερο εντύπωση όμως η αγένεια που μου απαντούσαν κ πως δεν ασχολήθηκαν ούτε 1'.

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Sityon Ilanit

فيسبوك· منذ ما يقارب سنتين

★★★★★2.0

שירות לא מקצועי !! הגעתי להחחזיר מכנס שרכשתי שבוע שעבר והגיע לי זיכוי כספי ,חיכיתי רבע שעה לתור שלי במחלקה של הגברים וכשהגיע תורי המוכר שלח אותי לקופה של הנשים כאשר רכשתי את המכנס מהמחלקה של הגברים ,שם היה תור כשעה בקניון עיר ימים .כמובן שלא חיכיתי וגם לא קיבלתי את הזיכוי :(.

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Roxana Rios

فيسبوك· منذ ما يقارب سنتين

★★★★★5.0

Pantalones Calzado Carteras Perfumes

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Don Richardson

فيسبوك· منذ ما يقارب سنتين

★★★★★2.0

cannot contact customer service other than silly chat box which times out too quick my order never arrived but system say it has

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Sibil Valenzuela Romero

فيسبوك· منذ ما يقارب سنتين

★★★★★2.0

no hacen los reembolsos de las devoluciones

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Tania Di Davide

فيسبوك· منذ ما يقارب سنتين

★★★★★2.0

Tutto: Assistenza clienti pessima Problem solving ASSENTE Cura del cliente post acquisto INESISTENTE

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Alexia Scarano

فيسبوك· منذ ما يقارب سنتين

★★★★★2.0

Terrible customer service!! My son was gifted a jacket for Christmas from his aunt which didn't fit him. She purchased on 9 Dec and it was given to him on 26 Dec. We were then away on holiday until 6 Jan and also live 1.5 hours away from a Zara store. On 13 January I attempted to contact the store to find out the return policy. A live chat is the only way of contact. They refused to extend their 30 day return policy after 45 mins of chat I was cut off. I established a new chat and they advised they could escalate the matter to another department. I received an email 14 January saying no they would not extend the policy. Most retailers in Australia extend their returns and exchanges over the Christmas period. @Zara you are a disgraceful, money hungry, greedy company that has no compassion. I will never shop in your store and will be sure to spread the word to others of your business practices.

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