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تقييمات زارا

684 تقييم من المتسوقين (صفحة 10 من 35)

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Stefan Karagyaurov
فيسبوك· منذ أكثر من سنة
★★★★★2.0
How is possible to allow the local Bulgarian reseller (Zara Home) to keep 2 prices on the goods - one in EUR and one in BGN, as the one is BGN is not equal of the conversion rate from EUR?!? Simply saying - that is called cheating!
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Juwayriyah Givens
فيسبوك· منذ أكثر من سنة
★★★★★2.0
Customer service is horrible why should I have to wait 24-48 hours for a resolution
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Antonella Virardi
فيسبوك· منذ أكثر من سنة
★★★★★2.0
Ho acquistato dei capi il 13/12 on line che comprendevano dei regali di Natale. Ad oggi non sono ancora arrivati!! A parte la pessima figura con la persona a cui dovevo regalarli trovo inaccettabile che un colosso del genere come ZARA abbia un servizio di acquisti on line PESSIMO. Non è la prima volta che mi succede tra l’altro…. Aziende come H&M nel giro di tre giorni ti arriva tutto a casa.. Davvero inaccettabile! Naturalmente ho contattato il servizio clienti più di una volta ma non c’è stata alcuna soluzione.. Spero che i capi che ho ordinato (del valore di 120 euro tra l’altro) prima o poi arriveranno. Certo è che non acquisterò più da loro
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Cherry Kaps
فيسبوك· منذ أكثر من سنة
★★★★★2.0
YOUR CUSTOMER SERVICE IS THE WORST! we returned something to the store yesterday. They have system error and refunded us incorrect amount and the MANAGER OF THE STORE asked us to reach out to customer service which we just did and the guy straight up lied to us and hang up the call on us.
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Geri DuMont
فيسبوك· منذ أكثر من سنة
★★★★★2.0
Poor customer service in store and online. Drove to Zara in IL from WI. Received items 11/14 and said couldn’t return on 12/22 because outside holiday return policy. Return policy is 11/15 to 12/30�
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Denise Shanel
فيسبوك· منذ أكثر من سنة
★★★★★2.0
Zara’s customer service is HORRIFIC! I made an online purchase that arrived damaged with holes in it. I COULD NOT BELIEVE HOW BAD IT WAS. After jumping through hoops to return the item I am STILL waiting on my refund to be processed. It’s been over a month since this nightmare started and 16 days since my tracking shows that Zara received the item back yet no one can tell me when I’ll receive my money back. I will not let this go and am looking into what my other options are.
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Angela Harper Perez
فيسبوك· منذ أكثر من سنة
★★★★★2.0
Returning or exchanging items from this store is a nightmare
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Kate Louise
فيسبوك· منذ أكثر من سنة
★★★★★2.0
We have been shopping at Zara for some years now for my daughter and never had an issue. My brother ordered two items for Christmas that she opened on 2nd January- straight from the delivery box. Only one of the items were in there. Contacted customer services and they have said they have checked and the full order was packed. The box came immaculate so delivery haven’t stolen it - yet are refusing a refund. We will not be using Zara anymore!! Having seen recent reviews it’s clear there are thieves operating in the warehouse!!
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Lorna Elliot
فيسبوك· منذ أكثر من سنة
★★★★★2.0
Horrendous experience with Zara today. Contacted customer service to try and return jacket I bought for my son for Christmas and was told that I couldn’t ask 30 days had expired. This huge company haven’t extended their refund policy to take into account Christmas. I gave my son the jacket on Christmas morning unfortunately he didn’t like it and just wants an exchange. It’s full price. It’s packaged not damaged and yet they still won’t offer me any type of voucher or exchange. It’s a joke. It’s three days into the New Year and three days past the returns policy deadline. Will not shopping here for Gifts ever again. I encourage you to do the same no wonder only 30% of the people on this pool would recommend Zara.
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Cinta Minchon
فيسبوك· منذ أكثر من سنة
★★★★★2.0
He recibido un pedido y la prenda está usada. Está manchada de maquillaje, huele a perfume y a sudor. El control de calidad donde está??
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Gaelle Rib
فيسبوك· منذ أكثر من سنة
★★★★★2.0
très très déçue erreur de leur part sur un étiquetage avec une différence de prix de 10 euros j'ai tel pour le signaler ils m'ont dit de revenir pour un remboursement de la différence et là quand je reviens car je ne vais pas tous les jours à Zara ils me disent que ça fait trop longtemps évidemment je ne les remercie pas
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Ommar Pan
فيسبوك· منذ أكثر من سنة
★★★★★2.0
UK Zara online shopping experience is very poor. The parcel was delivered at the wrong address. When I contacted Zara through WhatsApp, they kept showing me the proof of delivery photo of the house which is not my house.Then they offered replacement for items in stock as a "one-time exception" and recommended me to ship the items to the stores or to the collection point when I order next time. I am disappointed the tone of voice used in the message as if Zara do not trust the customer. It is not customer's responsibility that the parcel was delivered at the wrong address. You need to sort out your logistics with the delivery company and not shift the blame to the customer.
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Myra Donovan
فيسبوك· منذ أكثر من سنة
★★★★★2.0
Zara need to re-consider their very poor returns policy over the Christmas period. Zara clearly have no good will policy and no consideration of shoppers having to rush to return items during the extended Christmas period. Their Customer Service department also provided absolutely no service! I bought presents on 1st December and specifically kept the receipt in case it was not suitable. The return period expired on 31st December resulting in no exchange or refund being allowed when my son tried to return items on 4th January. Many shops extend their return policy to avoid a customer rush during the 3 working days between Christmas and New Year and as a gesture of good will. I won't be doing Christmas shopping there next year!
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Christine Bachyrycz
فيسبوك· منذ أكثر من سنة
★★★★★2.0
Terrible company with equally terrible customer service. Just wanted to exchange a blazer that didn’t fit with a receipt in hand
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Beverley Proctor
فيسبوك· منذ أكثر من سنة
★★★★★2.0
Terrible customer service. Would not recommend buying from this business. Clothing quality is poor, horrible returns policy, and rude customer service representatives.
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Ven Van St
فيسبوك· منذ أكثر من سنة
★★★★★2.0
De verdad que que servicio tan más nefasto tienen quiero recoger mi pedido que hice en línea voy y que no tienen sistema y no saben si tardará días o semanas y que tengo que estar llendo a validar Escribo por whats app y horas para contestarme no me ayudaron en nada que tampoco saben nada que hable a sucursal antes de ir y yo ok pues dame el teléfono de la sucursal y me da el 800 de zara donde nadie te contesta solo te dice que vayas ala página web de ayuda osea me quedé igual y tendré que andar haciendo mil vueltas para recoger mi maldito pedido no vuelvo
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Leslie Battle
فيسبوك· منذ أكثر من سنة
★★★★★2.0
The customer service is despicable!!!!! I was attempting to resolve an issue that occurred in the store when I was over charged for an item. Since you are unable to call the store directly, I contacted the customer number. The agent was extremely pompous and rude, expecting me to go out of my way to assist in rectifying their error. The first agent hung up on me, and the subsequent agent was incomprehensible to me due to broken English so his demeanor was even more despicable. How does a company such as Zara think that customer service is privilege??
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Deborah Carter
فيسبوك· منذ أكثر من سنة
★★★★★2.0
I bought items for Xmas presents for my daughters. Wanted to exchange a pair of trousers & told Christmas returns had stopped & there was nothing they could do. Ridiculous policy
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Michael Wilson
فيسبوك· منذ أكثر من سنة
★★★★★2.0
Zara is horrible about exchanging. I was a few days past their exchange policy and they wouldn't make an exception for it being a Christmas gift that was opened recently. I wasn't even asking for my money back, just wanted to exchange for a different size. Ridiculous! Won't be buying from them again!
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Rachel Evans
فيسبوك· منذ أكثر من سنة
★★★★★2.0
Awful customer service! tried to return a christmas present today only to be told it was "out of the 30 days" even though christmas day was 14 days ago today. It seems Zara is not like any other shop that extends their returns policy for christmas gift!! oh unless you do christmas shopping in November they'll give you an extra 15 days on top of the usual 30 days to return it!!!! pure madness. Will NOT be shopping here again
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