تقييمات زارا

651 تقييم من المتسوقين (صفحة 10 من 33)

Fran Friedrich

فيسبوك· منذ ما يقارب سنتين

★★★★★2.0

Bought a Christmas gift for my daughter in law who was traveling right after Christmas. Just tried to return as it is too small. Both the store and online chat said basically … too bad. Can’t return Most stores have until January 30th. Not Zara. Only until December 30th or 30 days. I bought gifts in November. All other stores are great. I don’t recommend buying a gift at Zara’s !!!!

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Lowri Harris

فيسبوك· منذ ما يقارب سنتين

★★★★★2.0

Never ordered personally from Zara and now never will. My 16 year old son ordered a jacket for Christmas out of his own money. Jacket arrived, too big, set about returning it. He ordered another in a smaller size thinking when his other one got back that he would receive a refund. Poor thing received a message saying he wouldn't be getting a refund and you were sending it back. It's arrived back today in perfect condition. Quite frankly I'm disgusted that a company could treat customers this way but have since looked into it and found this happens A LOT!! What an awful company!!! Disgusting !! He will never order from there now so you've definitely lost a repeat customer.

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Pam O'Brien McDermott

فيسبوك· منذ ما يقارب سنتين

★★★★★2.0

Horrible experience! Rude, incompetent customer service. They’ve lost a customer, and I will be sure to share my experience.

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Stacey Church

فيسبوك· منذ ما يقارب سنتين

★★★★★2.0

Ridiculous return policy! It starts from the day they mail the package to you (who does that) and there is no ability to return outside of 30 days (even during the holdiays or for store credit). Don't bother calling customer service, they'll only regurgitate what is on the website and apparently cannot transfer you to a supervisor as they do not speak to customers. Give me a break!!!

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Diana Fata Holley

فيسبوك· منذ ما يقارب سنتين

★★★★★2.0

HORRIBLE customer service and return policy. I will NEVER make a purchase with them again! When ordering on line there return policy starts upon shipping. Holiday returns only until 12/30. We didn’t exchange until New Year’s Day. Stuck with an expensive item I can’t return. NEVER AGAIN!

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Rebecca Louise Hucker

فيسبوك· منذ ما يقارب سنتين

★★★★★2.0

As most of these reviews have stated, their refund and exchange policy limits Xmas gifts to being returned before 30th Dec- To give people TWO working days to exchange a gift is abysmal, a refund I could somewhat understand to prevent mass returning and cash flow issues, but I only wanted the SAME item of clothing in my size, I will never buy from here again. As for customer service? Big companies don’t care in the slightest, the number on the receipt goes straight to voicemail, the one online plays an automated message, with the amount of money you scam, you can afford to put an actual person on admin, a joke of a company.

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Julie Rydahl Christgau

فيسبوك· منذ ما يقارب سنتين

★★★★★2.0

When trying to return an item, bought in the store, the waiting line was up to 1 hour. And i tried on 2 different days. I cannot keep coming back, as I live 1 hour away. Why can I not return online?

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Sofia Markovicova

فيسبوك· منذ ما يقارب سنتين

★★★★★2.0

Dňa 26.12.2024 som si objednala balik, časť z neho prišla avšak druha časť ktorá mala prísť medzi 3.1-7.1 neprisla do dnes. Nikto mi nevie povedať kde sa moj balik nachádza, nechcu mi vrátiť ani peniaze za veci, ktoré v tom balíku nedorazia pretože neboli na sklade a zrušili sa z objednavky. Volala som zare, písala som maily, písala som na infolinku. Avšak každý mi len povie problem sa riesi ale do dnes nemám ani jednu informáciu ohľadne svojich penazi vo vysokej hodnote a ani ohľadne balíka. Neodporúčam ZARA ma veľmi sklamala a to som zákazníkom dlhé roky.

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Kelsey Carr

فيسبوك· منذ ما يقارب سنتين

★★★★★2.0

Terrible customer service…. Doesn’t matter how cute their clothes are I would rather order from a company I know is going to work with you. Won’t shop here again.

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Stars & Blogger Ads - VM Agency Eg

فيسبوك· منذ ما يقارب سنتين

★★★★★2.0

Poor designs Boycott

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Mateusz Dworak

فيسبوك· منذ ما يقارب سنتين

★★★★★2.0

Zwróciłem zakupiony Towar i nie otrzymałem zwrotu gotówki. Na infolinii mówią że był błąd, raz że przelew wyszedł i to wina banku ! Jak proszę o potwierdzenie przelewu to czekają na wygenerowanie… totalna Maskara. Jaki kod wysyłają mi od tygodnia aby udał się do banku bo to podobno wina banku. Bank nie widzi żadnych wstrzymanych transakcji. Pracownicy nie chce wysyłać mailem żadnych informacji oraz potwierdzeń. Zgłaszam sprawę na policję.

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Chiara Bellantoni

فيسبوك· منذ أكثر من سنة

★★★★★2.0

Se in un ordine on line vi capita un articolo mancante fate prima a dire addio ai soldi. L'assistenza è solo via chat, chiedono i dati e poi chiudono la conversazione. Ho provato per due ore, dopo mi sono rassegnata. Vergognosi.

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Sandro Acanfora

فيسبوك· منذ أكثر من سنة

★★★★★2.0

Ho fatto un ordine il 2 gennaio, dopo 20 giorni di attesa, mi viene comunicato tramite e-mail che due articoli non possono essere spediti perché terminati . Chissà perché ai brand di alta moda non succede, ma diciamo no al fast fashion

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Sarah Chapman

فيسبوك· منذ أكثر من سنة

★★★★★2.0

No update on new delivery date, original one was 17th, then 18-20th. Items still “being processed”. Dreadful customer service as AI continually recommends I “reach out”.

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Daniela Ci Bi

فيسبوك· منذ أكثر من سنة

★★★★★2.0

Servizio clienti inesistente.. anzi peggiorativo. 100% DISSERVIZIO CLIENTI

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Kerry Clay Hilscher

فيسبوك· منذ أكثر من سنة

★★★★★2.0

Customer service is horrible. Cannot return a Christmas Gift days after receiving because the person who gifted it bought it early December.

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Ivaylo Hristov

فيسبوك· منذ أكثر من سنة

★★★★★2.0

To the Zara Customer Service Team, I am writing to express my disappointment regarding the handling of my order 54029606732 placed on January 7th, 2025. After not receiving any updates on the delivery, I contacted your customer service team multiple times and was assured on each occasion that there were no issues with my order and that it would arrive as expected. However, on January 22nd, 2025, during another follow-up call, I was surprised to learn that my order had been canceled. This decision was not communicated to me in a timely manner, which caused significant inconvenience and frustration. I kindly request clarification on the following: What was the reason for the cancellation of my order? Why was I not informed about this issue earlier? What steps will you take to ensure such incidents are avoided in the future? I look forward to your prompt response and hope we can find a resolution that compensates for this unpleasant experience.

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Michela Longo

فيسبوك· منذ أكثر من سنة

★★★★★2.0

Buongiorno, in data 22/12/2024 effettuo Il reso di 8 piatti all’interno del mio ordine numero 53547999453. In data 03/12/2025 mi vengono rimborsati solo 2 piatti degli 8 resi. Non mi vogliono rendere i miei soldi, i soldi dei piatti che io ho reso!!!! Vergogna

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Beatrice Tarabini

فيسبوك· منذ أكثر من سنة

★★★★★2.0

Customer care di una maleducazione inspiegabile. Ordine pagato da 20 giorni mai ricevuto e pure maleducati a darti informazioni peraltro sollecitate.... VERGOGNATEVI

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Nilza Laurence Godinho Gomes

فيسبوك· منذ أكثر من سنة

★★★★★2.0

RECLAMAÇÃO: Fiz uma compra online, mas não recebi os produtos, e fui informada que vão-me reembolsar . Paguei envio express para receber as compras mais rápido e até hoje não recebi encomenda!!Dizem ter tentado entregar mas não correspond a verdade!! A primeira entrega fizeram dia 13, 8 dias depois da compra, mesmo depois de eu ter Kahn expresso e ter informado que só estaria alguém em casa até dia 10. Depois deu nova morada, não mandaram para a nova morada e decidiram reembolso.

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