تقييمات زارا

651 تقييم من المتسوقين (صفحة 8 من 33)

Rafael Costa

فيسبوك· منذ ما يقارب سنتين

★★★★★5.0

Queixa apresentada no portal da queixa...paguei uma taxa extra de 5€ para receber as minha encomendas no dia 23/12/2024 e não entregaram... tal o meu espanto quando no dia 23 me enviam um mail a informar que vão ser entregues dia 24 ou 26... vou passar o natal fora sem as prendas, que paguei antecipadamente e nem sequer vão estar pessoas em casa para receber a encomenda... o vosso serviço é igual aos vossos produtos... NÃO SÃO DE QUALIDADE ... espero ser reembolsado na totalidade incluindo a taxa extra...

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Karen Powers

فيسبوك· منذ ما يقارب سنتين

★★★★★2.0

Terrible customer service. They use an outside courier for expedited deliveries and those deliveries never arrive. They aren't helpful in the least. Just the same antiquated "I'm sorry for the inconvenience"

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Lê Trung Nguyên

فيسبوك· منذ ما يقارب سنتين

★★★★★5.0

Đồ đẹp và mặc bền. Phù hợp với giá thành sản phẩm.

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Ivana Grbavac

فيسبوك· منذ ما يقارب سنتين

★★★★★2.0

8.11 dobili povrat odjeće,novaca nema na računu,ne može ih se dobiti nikako!Sramota za ovaku firmu da robot stalno piše isto!

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Nguyễn Bông

فيسبوك· منذ ما يقارب سنتين

★★★★★5.0

Cho xem áo kiểu nữ và quản rin nữ

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Gianmarco Santucci

فيسبوك· منذ ما يقارب سنتين

★★★★★2.0

Ho ordinato al black friday e tutt’ora manca un giacchetto, per cui ho provato a contattare l’azienda in tutti i modi, senza ottenere una risposta per un mese, fino a quando sono diventato insistente e mi è stato comunicato che non c’è più disponibilità e avrò il reso. Ma io dico com’è possibile una simile disorganizzazione?

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Hanna Em

فيسبوك· منذ ما يقارب سنتين

★★★★★2.0

I bought thin wool knitting (around 80euros) 11/23 and it was broken 10/24. Shame on u. I woun't shop anymore in Zara. The quality is worse than 10 year's ago.

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Stefan Karagyaurov

فيسبوك· منذ ما يقارب سنتين

★★★★★2.0

How is possible to allow the local Bulgarian reseller (Zara Home) to keep 2 prices on the goods - one in EUR and one in BGN, as the one is BGN is not equal of the conversion rate from EUR?!? Simply saying - that is called cheating!

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Juwayriyah Givens

فيسبوك· منذ ما يقارب سنتين

★★★★★2.0

Customer service is horrible why should I have to wait 24-48 hours for a resolution

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Antonella Virardi

فيسبوك· منذ ما يقارب سنتين

★★★★★2.0

Ho acquistato dei capi il 13/12 on line che comprendevano dei regali di Natale. Ad oggi non sono ancora arrivati!! A parte la pessima figura con la persona a cui dovevo regalarli trovo inaccettabile che un colosso del genere come ZARA abbia un servizio di acquisti on line PESSIMO. Non è la prima volta che mi succede tra l’altro…. Aziende come H&M nel giro di tre giorni ti arriva tutto a casa.. Davvero inaccettabile! Naturalmente ho contattato il servizio clienti più di una volta ma non c’è stata alcuna soluzione.. Spero che i capi che ho ordinato (del valore di 120 euro tra l’altro) prima o poi arriveranno. Certo è che non acquisterò più da loro

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Cherry Kaps

فيسبوك· منذ ما يقارب سنتين

★★★★★2.0

YOUR CUSTOMER SERVICE IS THE WORST! we returned something to the store yesterday. They have system error and refunded us incorrect amount and the MANAGER OF THE STORE asked us to reach out to customer service which we just did and the guy straight up lied to us and hang up the call on us.

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Geri DuMont

فيسبوك· منذ ما يقارب سنتين

★★★★★2.0

Poor customer service in store and online. Drove to Zara in IL from WI. Received items 11/14 and said couldn’t return on 12/22 because outside holiday return policy. Return policy is 11/15 to 12/30�

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Denise Shanel

فيسبوك· منذ ما يقارب سنتين

★★★★★2.0

Zara’s customer service is HORRIFIC! I made an online purchase that arrived damaged with holes in it. I COULD NOT BELIEVE HOW BAD IT WAS. After jumping through hoops to return the item I am STILL waiting on my refund to be processed. It’s been over a month since this nightmare started and 16 days since my tracking shows that Zara received the item back yet no one can tell me when I’ll receive my money back. I will not let this go and am looking into what my other options are.

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Angela Harper Perez

فيسبوك· منذ ما يقارب سنتين

★★★★★2.0

Returning or exchanging items from this store is a nightmare

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Kate Louise

فيسبوك· منذ ما يقارب سنتين

★★★★★2.0

We have been shopping at Zara for some years now for my daughter and never had an issue. My brother ordered two items for Christmas that she opened on 2nd January- straight from the delivery box. Only one of the items were in there. Contacted customer services and they have said they have checked and the full order was packed. The box came immaculate so delivery haven’t stolen it - yet are refusing a refund. We will not be using Zara anymore!! Having seen recent reviews it’s clear there are thieves operating in the warehouse!!

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Lorna Elliot

فيسبوك· منذ ما يقارب سنتين

★★★★★2.0

Horrendous experience with Zara today. Contacted customer service to try and return jacket I bought for my son for Christmas and was told that I couldn’t ask 30 days had expired. This huge company haven’t extended their refund policy to take into account Christmas. I gave my son the jacket on Christmas morning unfortunately he didn’t like it and just wants an exchange. It’s full price. It’s packaged not damaged and yet they still won’t offer me any type of voucher or exchange. It’s a joke. It’s three days into the New Year and three days past the returns policy deadline. Will not shopping here for Gifts ever again. I encourage you to do the same no wonder only 30% of the people on this pool would recommend Zara.

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Cinta Minchon

فيسبوك· منذ ما يقارب سنتين

★★★★★2.0

He recibido un pedido y la prenda está usada. Está manchada de maquillaje, huele a perfume y a sudor. El control de calidad donde está??

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Gaelle Rib

فيسبوك· منذ ما يقارب سنتين

★★★★★2.0

très très déçue erreur de leur part sur un étiquetage avec une différence de prix de 10 euros j'ai tel pour le signaler ils m'ont dit de revenir pour un remboursement de la différence et là quand je reviens car je ne vais pas tous les jours à Zara ils me disent que ça fait trop longtemps évidemment je ne les remercie pas

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Ommar Pan

فيسبوك· منذ ما يقارب سنتين

★★★★★2.0

UK Zara online shopping experience is very poor. The parcel was delivered at the wrong address. When I contacted Zara through WhatsApp, they kept showing me the proof of delivery photo of the house which is not my house.Then they offered replacement for items in stock as a "one-time exception" and recommended me to ship the items to the stores or to the collection point when I order next time. I am disappointed the tone of voice used in the message as if Zara do not trust the customer. It is not customer's responsibility that the parcel was delivered at the wrong address. You need to sort out your logistics with the delivery company and not shift the blame to the customer.

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Myra Donovan

فيسبوك· منذ ما يقارب سنتين

★★★★★2.0

Zara need to re-consider their very poor returns policy over the Christmas period. Zara clearly have no good will policy and no consideration of shoppers having to rush to return items during the extended Christmas period. Their Customer Service department also provided absolutely no service! I bought presents on 1st December and specifically kept the receipt in case it was not suitable. The return period expired on 31st December resulting in no exchange or refund being allowed when my son tried to return items on 4th January. Many shops extend their return policy to avoid a customer rush during the 3 working days between Christmas and New Year and as a gesture of good will. I won't be doing Christmas shopping there next year!

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