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تقييمات زارا

684 تقييم من المتسوقين (صفحة 21 من 35)

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Marie-Pascale Rampino
فيسبوك· منذ سنة واحدة تقريباً
★★★★★2.0
N'achetez surtout pas sur le site de Zara ou alors il faut être sûr de ne pas avoir besoin de retourner des articles! Retour de 5 articles qui a soit disant été validé le 07/06. Ils me disent que les remboursements ont eu lieu mais c'est faux et je n'ai RIEN sur mes comptes. Pas de service client téléphonique possible ! Donc maintenant je vais confier cela à l'association de consommateurs Que choisir pour dénoncer ces pratiques malhonnêtes!
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Magda EF
فيسبوك· منذ سنة واحدة تقريباً
★★★★★2.0
Skandal!!! Zakupy robię od lat, ale sytuacja, z którą mam Obecnie do czynienia i sposób obsługi klienta to jeden wielki absurd! Zamówienie złożone 1.07 do dzisiaj nie zostało 80% zamówienia wysłana, termin wysyłki przekładany dwukrotnie. Artykułów na stronie już brak, infolinia anulować wysyłki nie może. Przekazują to do działu weryfikacji, który się skontaktuje. I cisza !!! Dzwonię na infolinię i jest im przykro, ponownie sprawę przekazują do rozpatrzenia. Bez odzewu do dziś. W międzyczasie złożyłam kolejne dwa zamówienia. I zgłosiłam ich dwa zwroty, brak części zwróconej kwoty. W obu zwrotach! Mam czekać, bo to rzekomy błąd systemu. W ogóle nie respektują prawa konsumenckiego. Infolinia to katastrofa. Nikt nic nie może zrobić. Zbywają klienta. Brak zamówienia , brak pieniędzy za nie wysłane zamówienie. Brak części pieniędzy za zwrot!!!
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Monica Pucciarelli
فيسبوك· منذ سنة واحدة تقريباً
★★★★★2.0
Sono 21 giorni che sia l assistente virtuale e i corriere mi stanno prendendo in giro sul mio ordine
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Naomi Sharon
فيسبوك· منذ سنة واحدة تقريباً
★★★★★2.0
Horrible customer service. Two items were missing from my order. I called to report them and the issue was “investigated” and somehow Zara “confirmed” I received them when I did not and closed the case. I called to complain because I paid for items I did not receive and was told by customer service they would look into it again and get back to me. I never heard anything. I called again and was repeatedly told the case is closed there is nothing to look into, so I was lied to by customer service. So now Zara has stolen my money and my time. I will dispute this credit card charge and spread the word of this horrible customer service.
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Katya Vella
فيسبوك· منذ سنة واحدة تقريباً
★★★★★5.0
update 29th August : I still have not received the refund I was promised on the 1st of August and have been getting the same reply when I send a message - that the matter is being looked into. I made a purchase on the 30th of June. the majority of the items arrived as expected on the 4th of July but I have one remaining item which is still being prepared even though it was supposed to be delivered by latest 9th July. I contacted Zara multiple times about the item both on the chat of the app and the business chat of this Facebook page. After more than 10 days last Monday, I received an email saying that they are checking about it, and that was it even though I sent them 2 further messages.
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Frank Molina
فيسبوك· منذ سنة واحدة تقريباً
★★★★★5.0
Me gusta mucho el estilo y diseño que tienen para hombres grandes. 👍
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Badr Fathallah
فيسبوك· منذ سنة واحدة تقريباً
★★★★★2.0
Zara has zero respect for their customers. The stores are always a chaotic mess—clothes everywhere, long lines, and no one around to help. The staff aren’t qualified and clearly lack the basics of customer service. It’s like they’re doing you a favor just by being there. Completely disorganized and frustrating every time.
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Amy Gallagher
فيسبوك· منذ سنة واحدة تقريباً
★★★★★2.0
Zara charged me twice in store and are refusing to do anything about it, it’s been going on for over a week and NOBODY has the decency to sort it out I am appalled and disgusted that this is allowed to happen. They are thief’s
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Franz Sandoval
فيسبوك· منذ سنة واحدة تقريباً
★★★★★5.0
Diseños únicos Buena calidad
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Gisella Moretti
فيسبوك· منذ سنة واحدة تقريباً
★★★★★2.0
Consiglio di cambiare stilista e poi abbassare i prezzi troppo caro tutto e brutto abbigliamento …
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Rome Physio Rehab
فيسبوك· منذ سنة واحدة تقريباً
★★★★★2.0
ZARA’s complicity with Israel’s regime of oppression runs deeper still. In October 2022, Joey Schwebel, chair of Trimera Brands, ZARA’s Israeli franchisee, hosted a campaign event at his home for far-right Israeli minister Itamar Ben-Gvir. Ben-Gvir, who has openly called for the expulsion of Palestinians, the shooting of civilians, and the denial of humanitarian aid to Gaza, was cited in the International Court of Justice’s case, which found that Israel is plausibly committing genocide. Following the event, Ben-Gvir praised ZARA, tweeting: “ZARA, beautiful clothes, beautiful Israelis.”
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Εἰρήνη Εἰρήνη
فيسبوك· منذ سنة واحدة تقريباً
★★★★★2.0
There is zero customer support online. Issue with return does not get solved. Instagram zara care is not replying the messages. Or if you get a reply it seems to be AI without any connection with what you are asking them about.
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Steph Jones
فيسبوك· منذ سنة واحدة تقريباً
★★★★★2.0
Absolute shambles - no customer service support - no response. Received my item a day late and full of oil and grease
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Summer Churchill
فيسبوك· منذ سنة واحدة تقريباً
★★★★★2.0
There is no exchange process if you decide to use guest checkout. Should be something that is warned on their website. Chat was unhelpful and tried ringing the Zara phone line but no answer.
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Agnes Pascale
فيسبوك· منذ سنة واحدة تقريباً
★★★★★2.0
Shocking customer service. Their refund policy (basically no refund whatsoever policy) shows a complete disrespect to their customer base. Other respected retailers such as Next and M & S offer a fairer refund and returns policy. After 15 years loyalty, I will no longer buy from Zara. To those that need a Zara fix, I suggest buying items from Vinted. Great selection, lovely condition and a better price. In addition, a common sense returns policy to boot!!
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Kat Aziz
فيسبوك· منذ سنة واحدة تقريباً
★★★★★5.0
Love their collection all the time!
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Sara Mendoza
فيسبوك· منذ سنة واحدة تقريباً
★★★★★5.0
Me gusta mucho el estilo y las colecciones que suelen lanzar, #AestheticPorSiempre
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Marine Epdr
فيسبوك· منذ سنة واحدة تقريباً
★★★★★2.0
Articles reçus déjà essayés, voire même déjà portés, étant tâchés et abîmés à plusieurs reprises. Les retours donnent l'impression de ne pas être vérifiés. Colis reçu ouvert, c'est-à-dire mal scellé au moment de la préparation. Service client inexistant, aucune réponse malgré des relances. La qualité des articles n'est pas toujours la même et laisse parfois à désirer étant donné le prix.
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Lilit Serres
فيسبوك· منذ سنة واحدة تقريباً
★★★★★2.0
La pire boutique du centre commercial Grand Place à Grenoble. Que ce soit la semaine ou le week-end il y a une queue de 30 à 40 min minimum à la caisse. Les cabines d'essayage sont fermées quand bon leur semble. Les employés sont justes horribles robotisés désagréables. Cela fait plusieurs fois que j'ai une mauvaise experience ici. Je ne reviendrai plus. Je passerai mes commandes dorénavant sur le site pour ne pas avoir de mauvaises surprise ni être mal reçue et éviter de bloquer un après-midi pour Zara. Le responsable devrait revoir son poste et ses employés afin d'ouvrir les yeux sur les dysfonctionnements.
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Ray Ray
فيسبوك· منذ 12 شهرا
★★★★★2.0
Ne commander pas en ligne sur Zara ! Il n'y a pas de SAV ! Lorsqu'il y a un soucis de livraison, il n'y a personne pour traiter votre demande ! Le service réclamation vous apporte des "preuves " de livraison qui ne sont pas des preuves et lorsque vous contactez le CHAT, vous attendez des plombes qu'on vous réponde pour que votre interlocuteur coupe la session dès que vous tardez à charger les documents ! Bien évidemment, vous n'avez aucun autre moyen de les contacter ! Je suis très mécontente et déconseille Zara !
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