يتفرجيتفرج

تقييمات زارا

684 تقييم من المتسوقين (صفحة 20 من 35)

L
Luigi Davide Abbinante
فيسبوك· منذ سنة واحدة تقريباً
★★★★★2.0
acquisto online andato male,Zara si affida a corrieri come PAACK e non abbiamo ricevuto il nostro pacco, i corrieri non danno spiegazioni,zara non effettua rimborsi dice di aspettare il pacco sono due settimane e nn c'è traccia del nostro ACQUISTO!!!
L
Luigi Sigfrido Falcone
فيسبوك· منذ سنة واحدة تقريباً
★★★★★2.0
Jeans comprato ed utilizzato per un mese e mezzo e questa è la sua condizione, in negozio nonostante lo scontrino non hanno preso in considerazione il reso per un difetto effettivo del capo. È pensare che ne volevo acquistare un altro paio. Peccato. A mai più 😅 Foto 1 nella recensione di luigi falcone
L
Lucas Silveira
فيسبوك· منذ سنة واحدة تقريباً
★★★★★2.0
Horrible customer service. Missing items on online orders that they claim were mailed. A word of advice? Make a full video of yourself opening the package and show every item that came. I’ve been waiting for a refund and for the issue on a massive order I made to be resolved for 20 days! Inexcusable
G
Giorgia Rossi
فيسبوك· منذ سنة واحدة تقريباً
★★★★★2.0
Fatto un giro nel negozio a Milano all' inizio dei saldi: roba buttata alla rinfusa, senza un minimo di logica, con molti capi macchiati o difettosi e tanta merce di collezioni obsolete... I saldi sono forse l' occasione per fare pulizia nei magazzini per voi, certo non per vendere merce attuale con sconti reali!
K
Klaudia Matušková
فيسبوك· منذ سنة واحدة تقريباً
★★★★★2.0
Neví, kde je moje zásilka, nikdo nekomunikuje a peníze odmítají vrátit. Tohle už je podvodné jednání.
L
Luciana Andrade UFC
فيسبوك· منذ سنة واحدة تقريباً
★★★★★2.0
Buyers, be aware: Zara’s customer service is practically non-existent and the brand isn’t honoring refunds. I used to always return my purchases at a store but recently since I bought several items and only kept some, I decided ship the others back, all in the same box, using the same USPS label provided by Zara (I was charged for it). It’s been over a month and Zara only refunded 9 out of the 30 returned items and since then have not answered my refund requests. The refund is missing $ 1.357,09 and it’s impossible that they have missed the other items inside this big box. My USPS receipt says the box’s weight was over 34 lbs, so clearly there were more than 9 items being returned. I haven’t used any of the clothes and they all have their intact tags in them. I searched online and there are thousans of customers complaining about the same issues on Zara’s social media pages and reddit. Please be careful as this brand isn’t doing business the way it used to.
E
Ermelinda Catalano
فيسبوك· منذ سنة واحدة تقريباً
★★★★★2.0
Assistenza inesistente…. Ho fatto un ordine online e mi hanno mandato un capo sbagliato non sono riuscita a parlare con nessuno. Come assistenza c è solo la chat e non si degnano neanche a rispondere. Dovrò restituire il capo e pure a spese mie per un errore fatto da loro. Non comprerò mai più non è affidabile
L
Lauren Angus
فيسبوك· منذ سنة واحدة تقريباً
★★★★★2.0
Horrendous experience in the metro centre store this evening. Tried to return a top to be told they ‘refused to refund’ me as it has already been returned according to their system (I was holding said top so not sure how that works). Store manager Fiona was rude, unable to answer basic questions & just keep repeating ‘I refuse to process your refund’ she then asked me to leave the store for shouting at her… literally didn’t raise my voice once? Totally bizarre experience. She also had terrible bad breath the whole time she was talking which was quite disgusting. Poor staff looked bewildered at the whole thing she made a right scene & was aggressive, unhelpful, confrontational & stunk. Have tried to contact customer services they take 30 mins to reply between messages then cut you off. Try harder Zara I spend thousands in this store & online - embarrassing for the brand. Reporting to trading standards as it’s theft.
M
Marie-Ève Blais
فيسبوك· منذ سنة واحدة تقريباً
★★★★★2.0
C’est la deuxième fois que je vais en magasin pour faire une demande de remboursement pour un retour et je ne reçois toujours pas mon argent, malgré mes preuves. Chaque fois on me répond que le virement est fait de leur côté et se déresponsabilise sans rien régler. Je suis très déçue de la qualité de votre service client. J’ai perdu confiance et je n’achèterai plus chez Zara.
C
Carmen Marin Ursache
فيسبوك· منذ سنة واحدة تقريباً
★★★★★2.0
The order 53827659975 has never arrived! Was paid on July, 4, sent on July,9, delayed on July, 11! The return for orders 54250297832 and 53817088581 was never refunded! You confirmed received the parcel since July,3! So check, please! Answer to your private messages! Your customer service is execrable!
M
MissBrigitta Balogh
فيسبوك· منذ سنة واحدة تقريباً
★★★★★2.0
writing from Hungary, where Zara really sucks- they dont even have customer service anymore, they are not available, and the chat is far from helpful. I was chatting with someone called "András" he kept copying and pasting through and through like a robot- there was no solution for a delayed delivery, they dont know where the package is, nor when it will arrive, but I can always check back with them... and get this. according to their Terms and Conditions, they can delay packages as long as 30 days without even the need for compensation- they did not even apologise or offer solution and when I asked for a phone number, an email address, a manager to talk to, none of the options were available, the dude wouldnt even start to record a complaint...oh and its mid-sale, I ordered full price products.
M
Magdalena Brzezińska
فيسبوك· منذ سنة واحدة تقريباً
★★★★★2.0
Nie polecam! zwrot na karte jest wielkim problemem od 3 tygodni. Każą jechać 150 km do najbliższego sklepu, by dotknąć karta terminala...
K
Karen Jamieson
فيسبوك· منذ سنة واحدة تقريباً
★★★★★2.0
Extremely awful customer service
A
Angela Patai
فيسبوك· منذ سنة واحدة تقريباً
★★★★★2.0
Ich würde Zara nicht weiter empfehlen weil der Kundenservice nicht Kundenorientiert ist. Man kann plötzlich nicht mehr mit klarna oder Paypal zahlen und bekommt nur unplausible Antworten. Zara hat sich sehr zum schlechten entwickelt.
H
Heycenover Cuellar
فيسبوك· منذ سنة واحدة تقريباً
★★★★★5.0
excelente ropa la que vende en esta tienda
D
Duy Tran
فيسبوك· منذ سنة واحدة تقريباً
★★★★★2.0
I have very bad experience when I take an Return the product to Zara. I followed the process from Zara guideline and Zara also sent me the confirmation email. I tracked the delivery status by Track Process, Zara received my return on 17 July, but as of today 21 July, the status in return still In Transit and not any refund to me. I contact Zara but not anyone support me. Very disapointed and it seems to be Zara do not want to refund?
M
Mai Hg
فيسبوك· منذ سنة واحدة تقريباً
★★★★★2.0
Ich habe meine Rückgabe in Zara Store zurückgegeben. Zara nimmt jetzt keine Rückgabe an der Kasse an, der Kunder muss mit der App an einen Schalter scannen und die Rücksendungsmarke vor Ort - im Store ausdrucken und an das Paket kleben, im Stor abstellen. Das alles ohne einen Bestätigungsbeleg oder sonst etwas. Ich war so doof und habe die Marke nich abfotografiert. Nun jetzt nach 2 Wochen immer noch keine Bestätigung, dass meine Rückgabe eingegangen und besrbeitet wurde. Zara verlangt den Rücksendebeleg - welchen ich nicht habe, da mir weder eine per Mail zugesendet noch von dem Verkäufer gehändigt wurde. Was mache ich nun? Ihr könnt doch bitte in euren System nachsehen, welches Etikett/Rücksendebeleg dem Kunden zugewiesen wurde, wenn der Kunde euch das Datum sowie die Bestellnummer mitteilt? In der App zeigt es mir eine Rücksendenummer an, den Zara aber meint, dass sie nichts dazu finden. Bitte um Rückmeldung, liebes Zarateam.
C
Charlotte Rudolfová
فيسبوك· منذ سنة واحدة تقريباً
★★★★★2.0
Objednala jsem prádlo pro syna, zaplatila a vyzvednutím v prodejně Na Příkopech. Již 2x jsem emailem žádala o zrušení a vrácení peněz. Nyní jsou to 2 měsíce a nic! Dovolat se k nim nedá, je tam jen namluveno kde co najdete na webu. AI chat je úplně mimo, odpovídá nesmysly. Na emaily nikdo neodpovídá a formulář na webových stránkách nejde vyplnit celý, takže nejde odeslat. NEVER MORE THIS F.... SHOP!
B
Barbara Ballin
فيسبوك· منذ سنة واحدة تقريباً
★★★★★2.0
Pessima esperienza con servizio assistenza. Ordinati 4 articoli spediti 1 è ancora ad oggi non ho avuto risposte concrete e soprattutto soluzioni al loro errore evidente di errata preparazione pacco. Ho chiamato anche il corriere che mi ha confermato errore di Zara in quanto loro hanno ricevuto un pacco con un solo oggetto (hanno verificato con il peso). Non comprerò più online, PESSIMI. Sono peggiorati molto.
R
Rosy Cavaliere
فيسبوك· منذ سنة واحدة تقريباً
★★★★★2.0
Ho effettuato due ordini, il primo pacco risulta consegnato MA A ME NON È MAI ARRIVATO NIENTE, per il secondo pacco invece risulta una mancata consegna a causa della nostra assenza a casa, MA IO ERO IN CASA. L’assistenza non sta risolvendo il problema. Spero che qualcuno mi risponda altrimenti procederò per vie legali!
العودة إلى صفحة زارا