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تقييمات زارا

684 تقييم من المتسوقين (صفحة 19 من 35)

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Alison Dalton
فيسبوك· منذ سنة واحدة تقريباً
★★★★★2.0
I am literally experiencing the worst customer service ever I sent an item back on 22/05 using the Zara returns label through inpost you received it back on 24/05. I have sent multiple messages to Instagram and WhatsApp and no one has resolved it or helped me 😡it’s still not been processed even thou you have received it back !
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Alexandria Brunton
فيسبوك· منذ سنة واحدة تقريباً
★★★★★2.0
I can’t return purchase . Post Office couldn’t get app to work . This has never happened before. I do not have access to printer. Also you just can’t speak to anyone
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Jeanette Lee
فيسبوك· منذ سنة واحدة تقريباً
★★★★★2.0
DO NOT BUY FROM ZARA - check their Trust pilot rating. Absolutely atrocious/ non existent customer service. Have been trying to contact them since Thurs eve regarding a faulty product via both live chat and WhatsApp and absolutely nothing happening. Bot telling me I'm being connected to an agent, but hours pass and nothing and then disconnected. This has happened multiple times! Absolutely shocking for a European-wide company! Shame on you Zara
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Giuseppe Falcone
فيسبوك· منذ سنة واحدة تقريباً
★★★★★2.0
pessimo servizio clienti è da stamattina che aspettiamo una risposta per un ordine sbagliato. chiudono sempre la chat senza dare una risposta
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Ruxi Balulescu
فيسبوك· منذ سنة واحدة تقريباً
★★★★★2.0
Today at Zara Brasov Romania I was asked to provide my phone number to obtain the receipt in case of returns. The cashier told me this is a new policy to reduce paper waste and all big retailers will implement this. I refused to provide my number, this is protected information under the GDPR and Zara should not be allowed to completely discard the paper receipt. There are still people in this world who don't use a smartphone or don't want their phone number associated with every transaction. I will report this behavior to our national authority for data protection. If paperless receipts will be the way forward for Zara, I will take my business elsewhere.
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Antonija Silov
فيسبوك· منذ سنة واحدة تقريباً
★★★★★2.0
Jako loša korisnička služba! Nitko ne odgovara na upit!
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Weronika Berezowski
فيسبوك· منذ سنة واحدة تقريباً
★★★★★2.0
Terrible customer service
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Jocelyn Smith
فيسبوك· منذ سنة واحدة تقريباً
★★★★★2.0
Awful customer service waiting on a delivery paid next day delivery 1 week ago and still no item - sent a return not acknowledged so I am £60 out of pocket - not great can’t speak to a human either only Ai on WhatsApp
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Oana Anghel
فيسبوك· منذ سنة واحدة تقريباً
★★★★★2.0
Lipsa de comunicare, comenzi nesosite fără explicații sau răspunsuri.
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Djo Zg
فيسبوك· منذ سنة واحدة تقريباً
★★★★★2.0
Ma femme a commander un cadeau pour une amie sur Zara homme Des retards de livraison aucun mail d’excuse pour le retard de livraison Et une plate-forme téléphonique qui nous raccroche au nez Je suis choquée et du coup pas de cadeau qui arrivera à temps à notre amie
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Anna Kls
فيسبوك· منذ سنة واحدة تقريباً
★★★★★2.0
Ganz schlechter Kundenservice
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Stefania Cau
فيسبوك· منذ سنة واحدة تقريباً
★★★★★2.0
Pessimo servizio clienti. Nessuna assistenza se il pacco viene smarrito e ovviamente nessun rimborso.
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Jo K Talbot
فيسبوك· منذ سنة واحدة تقريباً
★★★★★2.0
The worst customer service I have ever come across!! Impossible to get any issue resolved and to speak to someone who actually has a clue and knows what they are doing. Communication methods are appalling, constantly getting cut off live chats and WhatsApp chats. This is by far the worst customer service in the retail business and needs investigating!!
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Daria Stelmakh
فيسبوك· منذ سنة واحدة تقريباً
★★★★★2.0
Zara lost my $500+ order and refused to help. Despite clear delivery instructions, the courier left my package on a public street — in the wrong place — while I was out of town. I contacted Zara imme
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Shanel Thomas
فيسبوك· منذ سنة واحدة تقريباً
★★★★★2.0
Hello I'm getting ready to go on vacation you all are not answering the phone and I do not see an email address in order to reach out to someone. Its been past 4 days and partial of my order has been delivered. I can not track the rest of my order. Can someone please assist?
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Tina Hevingham
فيسبوك· منذ سنة واحدة تقريباً
★★★★★2.0
ZARA I have received my order which is missing 3 items totalling £90. Your WhatsApp customer services have been most unhelpful and can not grasp that even though my order was received and signed for, there are still 3 items missing which are included on my confirmed delivery. After spending a painful 3 hours back and forth with WhatsApp chat, there is no solution. There is no contact number for me to raise this issue, your pickers are clearly not doing a good job, how many other customers worldwide are experiencing this ZARA?! The 3 missing items need either replacing or refunding under the Consumer Rights Act 2015.
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Francoise CA
فيسبوك· منذ سنة واحدة تقريباً
★★★★★2.0
Bonjour, j’ai acheté une combinaison short kaki le 17 juin au Zara Marseille prado. Je viens de la passer à la machine basse température et la fermeture éclair s’est cassée. Je n’ai plus le ticket de caisse, mais seulement le ticket de carte bleue. Je me retrouve donc avec une pièce que j’ai payée 40€ que je n’ai portée qu’une seule fois et qui est inutilisable!
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Maria Fgt
فيسبوك· منذ سنة واحدة تقريباً
★★★★★2.0
Terrible Si tienes un contratiempo con la entrega nadie te apoya, en WhatsApp no te contestan y en la tienda tampoco. En la tiende da Zara Angelópolis Puebla groseros en su manera de contestar. Nadie puede dar soluciones Procuraduría Federal del Consumidor
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Morgan Taylor
فيسبوك· منذ سنة واحدة تقريباً
★★★★★2.0
I am writing to express my deep concern regarding the last mile couriers you currently use. These couriers have repeatedly marked packages as delivered when they were not, effectively stealing them. In addition, they have sent inappropriate and unsolicited text messages, which makes me feel unsafe as a woman. Your choice of these couriers in an apparent effort to cut costs is jeopardizing both customer safety and trust. I have reached out to Sonic Logistics/ADL directly, but my concerns have been ignored.
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Rajmund Tormasi
فيسبوك· منذ سنة واحدة تقريباً
★★★★★2.0
I wanted to buy as a business, but it wouldn't let me enter my tax number.
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