تقييمات زارا

651 تقييم من المتسوقين (صفحة 18 من 33)

Daria Stelmakh

فيسبوك· منذ أكثر من سنة

★★★★★2.0

Zara lost my $500+ order and refused to help. Despite clear delivery instructions, the courier left my package on a public street — in the wrong place — while I was out of town. I contacted Zara imme

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Shanel Thomas

فيسبوك· منذ أكثر من سنة

★★★★★2.0

Hello I'm getting ready to go on vacation you all are not answering the phone and I do not see an email address in order to reach out to someone. Its been past 4 days and partial of my order has been delivered. I can not track the rest of my order. Can someone please assist?

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Tina Hevingham

فيسبوك· منذ أكثر من سنة

★★★★★2.0

ZARA I have received my order which is missing 3 items totalling £90. Your WhatsApp customer services have been most unhelpful and can not grasp that even though my order was received and signed for, there are still 3 items missing which are included on my confirmed delivery. After spending a painful 3 hours back and forth with WhatsApp chat, there is no solution. There is no contact number for me to raise this issue, your pickers are clearly not doing a good job, how many other customers worldwide are experiencing this ZARA?! The 3 missing items need either replacing or refunding under the Consumer Rights Act 2015.

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Francoise CA

فيسبوك· منذ أكثر من سنة

★★★★★2.0

Bonjour, j’ai acheté une combinaison short kaki le 17 juin au Zara Marseille prado. Je viens de la passer à la machine basse température et la fermeture éclair s’est cassée. Je n’ai plus le ticket de caisse, mais seulement le ticket de carte bleue. Je me retrouve donc avec une pièce que j’ai payée 40€ que je n’ai portée qu’une seule fois et qui est inutilisable!

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Maria Fgt

فيسبوك· منذ أكثر من سنة

★★★★★2.0

Terrible Si tienes un contratiempo con la entrega nadie te apoya, en WhatsApp no te contestan y en la tienda tampoco. En la tiende da Zara Angelópolis Puebla groseros en su manera de contestar. Nadie puede dar soluciones Procuraduría Federal del Consumidor

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Morgan Taylor

فيسبوك· منذ أكثر من سنة

★★★★★2.0

I am writing to express my deep concern regarding the last mile couriers you currently use. These couriers have repeatedly marked packages as delivered when they were not, effectively stealing them. In addition, they have sent inappropriate and unsolicited text messages, which makes me feel unsafe as a woman. Your choice of these couriers in an apparent effort to cut costs is jeopardizing both customer safety and trust. I have reached out to Sonic Logistics/ADL directly, but my concerns have been ignored.

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Rajmund Tormasi

فيسبوك· منذ أكثر من سنة

★★★★★2.0

I wanted to buy as a business, but it wouldn't let me enter my tax number.

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Luigi Davide Abbinante

فيسبوك· منذ أكثر من سنة

★★★★★2.0

acquisto online andato male,Zara si affida a corrieri come PAACK e non abbiamo ricevuto il nostro pacco, i corrieri non danno spiegazioni,zara non effettua rimborsi dice di aspettare il pacco sono due settimane e nn c'è traccia del nostro ACQUISTO!!!

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Luigi Sigfrido Falcone

فيسبوك· منذ أكثر من سنة

★★★★★2.0

Jeans comprato ed utilizzato per un mese e mezzo e questa è la sua condizione, in negozio nonostante lo scontrino non hanno preso in considerazione il reso per un difetto effettivo del capo. È pensare che ne volevo acquistare un altro paio. Peccato. A mai più 😅 Foto 1 nella recensione di luigi falcone

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Lucas Silveira

فيسبوك· منذ أكثر من سنة

★★★★★2.0

Horrible customer service. Missing items on online orders that they claim were mailed. A word of advice? Make a full video of yourself opening the package and show every item that came. I’ve been waiting for a refund and for the issue on a massive order I made to be resolved for 20 days! Inexcusable

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Giorgia Rossi

فيسبوك· منذ أكثر من سنة

★★★★★2.0

Fatto un giro nel negozio a Milano all' inizio dei saldi: roba buttata alla rinfusa, senza un minimo di logica, con molti capi macchiati o difettosi e tanta merce di collezioni obsolete... I saldi sono forse l' occasione per fare pulizia nei magazzini per voi, certo non per vendere merce attuale con sconti reali!

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Klaudia Matušková

فيسبوك· منذ أكثر من سنة

★★★★★2.0

Neví, kde je moje zásilka, nikdo nekomunikuje a peníze odmítají vrátit. Tohle už je podvodné jednání.

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Luciana Andrade UFC

فيسبوك· منذ أكثر من سنة

★★★★★2.0

Buyers, be aware: Zara’s customer service is practically non-existent and the brand isn’t honoring refunds. I used to always return my purchases at a store but recently since I bought several items and only kept some, I decided ship the others back, all in the same box, using the same USPS label provided by Zara (I was charged for it). It’s been over a month and Zara only refunded 9 out of the 30 returned items and since then have not answered my refund requests. The refund is missing $ 1.357,09 and it’s impossible that they have missed the other items inside this big box. My USPS receipt says the box’s weight was over 34 lbs, so clearly there were more than 9 items being returned. I haven’t used any of the clothes and they all have their intact tags in them. I searched online and there are thousans of customers complaining about the same issues on Zara’s social media pages and reddit. Please be careful as this brand isn’t doing business the way it used to.

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Ermelinda Catalano

فيسبوك· منذ أكثر من سنة

★★★★★2.0

Assistenza inesistente…. Ho fatto un ordine online e mi hanno mandato un capo sbagliato non sono riuscita a parlare con nessuno. Come assistenza c è solo la chat e non si degnano neanche a rispondere. Dovrò restituire il capo e pure a spese mie per un errore fatto da loro. Non comprerò mai più non è affidabile

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Lauren Angus

فيسبوك· منذ أكثر من سنة

★★★★★2.0

Horrendous experience in the metro centre store this evening. Tried to return a top to be told they ‘refused to refund’ me as it has already been returned according to their system (I was holding said top so not sure how that works). Store manager Fiona was rude, unable to answer basic questions & just keep repeating ‘I refuse to process your refund’ she then asked me to leave the store for shouting at her… literally didn’t raise my voice once? Totally bizarre experience. She also had terrible bad breath the whole time she was talking which was quite disgusting. Poor staff looked bewildered at the whole thing she made a right scene & was aggressive, unhelpful, confrontational & stunk. Have tried to contact customer services they take 30 mins to reply between messages then cut you off. Try harder Zara I spend thousands in this store & online - embarrassing for the brand. Reporting to trading standards as it’s theft.

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Marie-Ève Blais

فيسبوك· منذ أكثر من سنة

★★★★★2.0

C’est la deuxième fois que je vais en magasin pour faire une demande de remboursement pour un retour et je ne reçois toujours pas mon argent, malgré mes preuves. Chaque fois on me répond que le virement est fait de leur côté et se déresponsabilise sans rien régler. Je suis très déçue de la qualité de votre service client. J’ai perdu confiance et je n’achèterai plus chez Zara.

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Carmen Marin Ursache

فيسبوك· منذ أكثر من سنة

★★★★★2.0

The order 53827659975 has never arrived! Was paid on July, 4, sent on July,9, delayed on July, 11! The return for orders 54250297832 and 53817088581 was never refunded! You confirmed received the parcel since July,3! So check, please! Answer to your private messages! Your customer service is execrable!

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MissBrigitta Balogh

فيسبوك· منذ أكثر من سنة

★★★★★2.0

writing from Hungary, where Zara really sucks- they dont even have customer service anymore, they are not available, and the chat is far from helpful. I was chatting with someone called "András" he kept copying and pasting through and through like a robot- there was no solution for a delayed delivery, they dont know where the package is, nor when it will arrive, but I can always check back with them... and get this. according to their Terms and Conditions, they can delay packages as long as 30 days without even the need for compensation- they did not even apologise or offer solution and when I asked for a phone number, an email address, a manager to talk to, none of the options were available, the dude wouldnt even start to record a complaint...oh and its mid-sale, I ordered full price products.

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Magdalena Brzezińska

فيسبوك· منذ أكثر من سنة

★★★★★2.0

Nie polecam! zwrot na karte jest wielkim problemem od 3 tygodni. Każą jechać 150 km do najbliższego sklepu, by dotknąć karta terminala...

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Karen Jamieson

فيسبوك· منذ أكثر من سنة

★★★★★2.0

Extremely awful customer service

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