تقييمات زارا

651 تقييم من المتسوقين (صفحة 17 من 33)

Maria Grazia Caggiano

فيسبوك· منذ أكثر من سنة

★★★★★2.0

Customer care assente o incapace. Spedizione lenta, tracking numbers errati. Il servizio di rimborso è anche peggio. DA EVITARE. La vendita on line non è cosa per Voi.

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Federica Piroi

فيسبوك· منذ أكثر من سنة

★★★★★2.0

In data recente ho effettuato una restituzione, correttamente registrata con numero 10RXYCFVYRBB4, riguardante due articoli. Tuttavia, ho riscontrato che mi è stato rimborsato un solo articolo, nonostante io abbia restituito entrambe le unità acquistate secondo le modalità e i tempi previsti dalla vostra policy. Vi chiedo, pertanto, urgenti spiegazioni in merito a questo disguido. Sto cercando da 14 giorni di contattare l’assistenza clienti su Instagram e whatsapp senza esito. VERGOGNOSI. Siete dei ladri Non ordinate

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Pearl Gopalani

فيسبوك· منذ أكثر من سنة

★★★★★2.0

Zara is, by far, the WORST customer service ever! I made a purchase, the items are unworn with tags on. The receipt ink rubbed off, and the store refused to accept returns. After visiting multiple stores finally a rep told me to go online and get a copy of the receipt. I was able to, now Zara is saying sorry, you passed the return deadline. FOR NO FAULT OF MINE. The worst customer service, never going to buy again ever.

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Emily Henry

فيسبوك· منذ أكثر من سنة

★★★★★2.0

Refunded for only 5 of 14 items returned. I am over £300 out of pocket and Zara are refusing to help. Online chat refused to help and said they couldn’t do anything, despite me having proof of delivery of 3 boxes. WhatsApp answered with completely irrelevant information and cut off within about 5 seconds of this so I couldn’t reply (clearly intentional). I have honestly never known a company with such abysmal and rude customer service and this is not an isolated incident. I have been put off ordering due to multiple issues with online orders and their unwillingness to accept any responsibility for problems that have arisen. I have had to contact my credit card company in the hope that they can help. Disgraceful.

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Antonio Pica

فيسبوك· منذ أكثر من سنة

★★★★★2.0

Pessimo servizio clienti… sto passando tempo a parlare con una tastiera senza che nessuno mi possa realmente rispondere. Effettuato pagamento express per pacco che arriverà in ritardo. Pessimo servizio in generale non degno di quanto si paga!

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Marzena Kaproń

فيسبوك· منذ أكثر من سنة

★★★★★2.0

So disappointed with ZARA�Ordered 2 items for my birthday night out – one got cancelled because it was oversold, and the other is delayed with no delivery in sight.Now I’ve got nothing for tomorrow�

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Stephanie Mesic

فيسبوك· منذ أكثر من سنة

★★★★★2.0

Bought a blazer in a green that also came in pick. I am 5'2 and had to buy a large. I later ordered the exact same blazer in pink in the same size and it was so small I could not ever lower my arms. When I returned it they said it smelled of perfume and refused the return. Never wore it, perfume or otherwise. I can see why they have a 30% approval here.

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Alison Dalton

فيسبوك· منذ أكثر من سنة

★★★★★2.0

I am literally experiencing the worst customer service ever I sent an item back on 22/05 using the Zara returns label through inpost you received it back on 24/05. I have sent multiple messages to Instagram and WhatsApp and no one has resolved it or helped me 😡it’s still not been processed even thou you have received it back !

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Alexandria Brunton

فيسبوك· منذ أكثر من سنة

★★★★★2.0

I can’t return purchase . Post Office couldn’t get app to work . This has never happened before. I do not have access to printer. Also you just can’t speak to anyone

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Jeanette Lee

فيسبوك· منذ أكثر من سنة

★★★★★2.0

DO NOT BUY FROM ZARA - check their Trust pilot rating. Absolutely atrocious/ non existent customer service. Have been trying to contact them since Thurs eve regarding a faulty product via both live chat and WhatsApp and absolutely nothing happening. Bot telling me I'm being connected to an agent, but hours pass and nothing and then disconnected. This has happened multiple times! Absolutely shocking for a European-wide company! Shame on you Zara

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Giuseppe Falcone

فيسبوك· منذ أكثر من سنة

★★★★★2.0

pessimo servizio clienti è da stamattina che aspettiamo una risposta per un ordine sbagliato. chiudono sempre la chat senza dare una risposta

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Ruxi Balulescu

فيسبوك· منذ أكثر من سنة

★★★★★2.0

Today at Zara Brasov Romania I was asked to provide my phone number to obtain the receipt in case of returns. The cashier told me this is a new policy to reduce paper waste and all big retailers will implement this. I refused to provide my number, this is protected information under the GDPR and Zara should not be allowed to completely discard the paper receipt. There are still people in this world who don't use a smartphone or don't want their phone number associated with every transaction. I will report this behavior to our national authority for data protection. If paperless receipts will be the way forward for Zara, I will take my business elsewhere.

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Antonija Silov

فيسبوك· منذ أكثر من سنة

★★★★★2.0

Jako loša korisnička služba! Nitko ne odgovara na upit!

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Weronika Berezowski

فيسبوك· منذ أكثر من سنة

★★★★★2.0

Terrible customer service

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Jocelyn Smith

فيسبوك· منذ أكثر من سنة

★★★★★2.0

Awful customer service waiting on a delivery paid next day delivery 1 week ago and still no item - sent a return not acknowledged so I am £60 out of pocket - not great can’t speak to a human either only Ai on WhatsApp

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Oana Anghel

فيسبوك· منذ أكثر من سنة

★★★★★2.0

Lipsa de comunicare, comenzi nesosite fără explicații sau răspunsuri.

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Djo Zg

فيسبوك· منذ أكثر من سنة

★★★★★2.0

Ma femme a commander un cadeau pour une amie sur Zara homme Des retards de livraison aucun mail d’excuse pour le retard de livraison Et une plate-forme téléphonique qui nous raccroche au nez Je suis choquée et du coup pas de cadeau qui arrivera à temps à notre amie

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Anna Kls

فيسبوك· منذ أكثر من سنة

★★★★★2.0

Ganz schlechter Kundenservice

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Stefania Cau

فيسبوك· منذ أكثر من سنة

★★★★★2.0

Pessimo servizio clienti. Nessuna assistenza se il pacco viene smarrito e ovviamente nessun rimborso.

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Jo K Talbot

فيسبوك· منذ أكثر من سنة

★★★★★2.0

The worst customer service I have ever come across!! Impossible to get any issue resolved and to speak to someone who actually has a clue and knows what they are doing. Communication methods are appalling, constantly getting cut off live chats and WhatsApp chats. This is by far the worst customer service in the retail business and needs investigating!!

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