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تقييمات زارا

684 تقييم من المتسوقين (صفحة 14 من 35)

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Lina D Angio Beautyelle
فيسبوك· منذ أكثر من سنة
★★★★★2.0
La mancanza assistenza e soluzione ai problemi dei clienti Ho acquistato un paio di jeans con una card regalo , richiedendo successivamente il rimborso o la sostituzione di questo articolo che non andava bene è il quale è stato rifiutato nonostante lo scontrino con tutti i dati dell’acquisto compreso la card . sarebbe necessario per un’azienda così importante provvedere a questo grosso disservizio. nonostante ciò spero in una vostra soluzione per un cliente fidelizzato da oltre 30 anni
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Ney Gonzalez
فيسبوك· منذ أكثر من سنة
★★★★★2.0
Zara has to improve their website and customer service at the store in Plaza Las Americas in Puerto Rico. I have tried so many times to register to their webpage in order to make online purchases and its been impossible and frustrating to say the least. In addition, I paid for a product at the store in Plaza that never made it to my bag and the Manager refused to assist me, or provide the product. Instead, I was referred to the ZARA chat and a junior employee at the store assisted me to submit the claim (as that is virtually the only medium they have for customer assistance as there is noone to speak to). In fact, I still haven't received a response to my claim and it's been over a week since I placed it. I am a senior citizen and it's a shame that this store holds such a big space at the mall with a pretty terrible online system and even worse customer service.
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Heather Campbell
فيسبوك· منذ أكثر من سنة
★★★★★2.0
1* review Zara customer service is absolutely disgraceful. The Item ordered was missing from the parcel. The paper packaging was completely split along one edge and has allowed the item to be lost from the packaging. tha . Customer ''chat' have been absolutely no help what so ever and refuse to issue a replacement item or a refund. As far as they are concerned the item left their warehouse and there is no option for refund. There seems to be no other option to speak or communicate with customer service apart from robotic chats. I suggest you think very carefully before you shop with this company. Shocking customer service Zara. 1 * review from me
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Gosia Gabryel
فيسبوك· منذ أكثر من سنة
★★★★★2.0
Zdecydowanie NIE POLECAM. Problem ze zwrotem od 2 miesięcy. Otrzymali zwrot i nie chcą oddać pieniędzy. Takiego burdelu jak w tym sklepie nie ma nigdzie.
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Fulga Georgiana-Alexandra
فيسبوك· منذ أكثر من سنة
★★★★★5.0
Super mulțumită ! Calitate
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Raquel CA
فيسبوك· منذ أكثر من سنة
★★★★★2.0
El servicio al cliente a través de un CHAT es totalmente ineficiente, tengo 1 mes esperando una devolución y después de tantos días y tantos chats donde decían que en 48 horas recibiría un correo con la devolución ahora me dicen que nunca recibieron los artículos. Lo cual me parece totalmente falso. Y de otro pedido de la semana pasada resulta ser que tampoco lo recibieron. TOTALMENTE INEFICIENTE E INCOMPETENTE SERVICIO AL CLIENTE
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Buthaina Khaled
فيسبوك· منذ أكثر من سنة
★★★★★5.0
I have returned an order to the City Stars branch worth 4k and it's been 20 days and I have not gotten the refund. Checked with my bank and there was nothing refunded to my credit card. I have all the names of the customer service reps I've spoken to through their live chat. All the chats and how terribly incompetent they are. They repeat the same thing, that someone is gonna call/email me in 48 hours maximum and no one ever does. I reached out to them here as well and they haven't responded either.
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Joanna Ponikowska-Ziółek
فيسبوك· منذ أكثر من سنة
★★★★★2.0
Sklep Zara Polska robi błędy w wysyłkach. Dwa ostatnie moje zamówienia nie doszły do skutku z winy Zary i jeszcze do tego dopłaciłam. Nie polecam nikomu u was kupować i sama już też tego nie zrobię.
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Claudia Sabbatini
فيسبوك· منذ أكثر من سنة
★★★★★2.0
Assistenza ridicola!!!!!!
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Claudia Faber
فيسبوك· منذ أكثر من سنة
★★★★★2.0
I love your clothes, but the ABSOLUTE WORST customer service. I struggled to book a return for a product, and after two days of that chat bot going on in circles I eventually got to a human. If I can’t log returns with ease, why will I take a chance to purchase something?
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Małgorzata Wesołowska
فيسبوك· منذ أكثر من سنة
★★★★★2.0
Absolutnie nie polecam! Zara nie zwraca środków za zwrócone towary a ponadto wysyła niepoprawne skompletowane zamówienia! ODRADZAM!
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Tanja Sybilly
فيسبوك· منذ أكثر من سنة
★★★★★2.0
Schlecht ist noch nett für den unterirdischen Kundenservice. sowas hab ich noch nie erlebt.
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Azuce Camacho
فيسبوك· منذ أكثر من سنة
★★★★★2.0
Pésimo servicio quiero me regresen mi dinero de 3 pedidos que me cancelaron online
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Sandra Radovic
فيسبوك· منذ أكثر من سنة
★★★★★2.0
👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎 Najgori su
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Anna Mikołajczyk
فيسبوك· منذ أكثر من سنة
★★★★★2.0
Kilka razy robiłam zakupy online. Ostatnio płatność na sporą kwotę została pobrana. Zero zamówienia, zero produktów. Zgłosiłam sprawę. Proszono mnie potwierdzenie przelewu. Od 3 tygodni to ja piszę i dopytuję się o zwrot pieniędzy. Dostałam raz maila z prośbą o cierpliwość. Czuję się okradziona
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Emina Pacariz
فيسبوك· منذ أكثر من سنة
★★★★★2.0
I didn't receive my refund, and the customer service doesn't care. For Zara customers are the lost hole in the flute. They care only for the customer money. Customer support is useless. They don't have a human on the phone (probably so they wouldn't have to pay him). It's humiliating to contact their customer service because no one even tries to help you when you need help. I will never shop at Zara again.
D
Delia Peralta
فيسبوك· منذ أكثر من سنة
★★★★★5.0
Great stuff!!!Good quality and affordable prices….
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Hannah Baker
فيسبوك· منذ أكثر من سنة
★★★★★2.0
Absolutely shocking customer services - i have been cheated out of over £250 qs my refund has been refused and yet can be proven quite clearly that they received it and the package weight of contents buy royal mail I have simply been dismissed by customer care claiming their returns is vigorously accurate and zara deny all responsibility Whole thing is a complete scam and totally fraudulent Appalling
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Ana Antolin
فيسبوك· منذ أكثر من سنة
★★★★★2.0
Muy decepcionada con ZARA. Hago una devolución y no se me reembolsan todos los productos porque no tienen constancia de que hayan llegado todos. Iban juntos en el mismo paquete. Que ocurre con las prendas perdidas. Desconfianza total hacía esta tienda.
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PadreLion Mystérieux
فيسبوك· منذ أكثر من سنة
★★★★★5.0
meilleurs qualité je m'habille chez zara
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