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تقييمات زارا

684 تقييم من المتسوقين (صفحة 11 من 35)

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Pia Walliser Sehested
فيسبوك· منذ أكثر من سنة
★★★★★2.0
Der findes ikke dårligere kundeservice nogen steder. man kan ikke sende deres vare tilbage eller bytte dem. Var på besøg i deres butik i København i sommers, de ansatte stod bare og snakket, selv om der var meget lang kø, og så snakker de kun engelsk. Kommer aldrig til at bestille eller købe noget hos dem igen, selv om der er store ønsker fra mine børn.
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Amy Johnson
فيسبوك· منذ أكثر من سنة
★★★★★2.0
Appalling customer service for online orders. Dodgy beyond belief with customers all over the world experiencing issues with lost returns, refunds refused, orders not being delivered and non existent customer service (other than Ai “live chat”).
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Giuliana Pensa
فيسبوك· منذ أكثر من سنة
★★★★★2.0
Salve non so più cosa fare ,sono disperata. Dopo giorni che parlo con voi tramite i social senza avere soluzioni al problema vorrei parlare con qualcuno che non sia virtuale per lamentare una mancata consegna di un ordine evaso il 20 dicembre scorso mai arrivato. Desidero avere il rimborso ma non riesco ad avere la mail di conferma di avvenuto rimborso. Ricevo solo risposte generate automaticamente dal vostro assistente virtuale che ovviamente non sa gestire situazioni di questo tipo. Probabilmente è andato perso il pacco e pretendo l assistenza che questa situazione richiede. Se il pacco è andato smarrito voglio indietro i miei soldi. L assistenza su whatsapp e su instagram è inesistente e nulla.
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Sarah Dickinson
فيسبوك· منذ أكثر من سنة
★★★★★2.0
Awful customer service. Trying to get support to exchange an item received as a Christmas present and I can’t get an answer. For 2 weeks now I have been told to give them 24/48 hours, have supplied them with all the information they have asked for, and still no response. My latest attempt to get it resolved was just dismissed with ‘I will let relevant dept know’. Very poor and very disappointing.
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Davide Borghi
فيسبوك· منذ أكثر من سنة
★★★★★2.0
Ordinato direttamente dal negozio Zara di Casalecchio una giacca, con consegna presso il mio negozio. Ricevo ogni giorno spedizioni nazionali e internazionali. Dopo due falsi tentativi di consegna con esito: Reso in corso Abbiamo provato a consegnare il tuo ordine di ZARA il 10/01/2025 alle 11:04 ma si è verificato un problema. Stiamo gestendo il reso del tuo ordine a ZARA. Contattato l'assistenza per rispedire l'ordine ma l'articolo non è più disponibile. NON COMPRATE ONLINE E NON ORDINATE DAI NEGOZI CON SPEDIZIONE A DOMICILIO!
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Chloe Turner
فيسبوك· منذ أكثر من سنة
★★★★★2.0
Utterly useless customer service. Spent 5 hours on the whatapp chat going round in circles. Will not ever use again.
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Anna Mantouvalou
فيسبوك· منذ أكثر من سنة
★★★★★2.0
Πήγα στο κατάστημα της Ερμού.. γτ μετά από 100 τηλεφωνικές επικοινωνίες είπαν ότι υπήρχε μόνο σε αυτό το κατάστημα ένα τελευταίο κομμάτι (το οποίο ήθελε φίλη μου πολλούς μήνες που είναι από επαρχία). Ήταν όλοι πάρα πολύ αγενής (ενώ εγώ ρωτούσα ευγενικότατα) κ ενώ είδαν ότι είμαι έγκυος μου είπαν ότι απλά πρέπει να πάω σε όλους τους ορόφους κ να ρωτήσω κ στα δοκιμαστήρια (κάτι που υποθέτω ότι μπορούσαν να κάνουν με την ενδοεπικοινωνία που έχουν. Πήγαινα πάνω κάτω κ φυσικά δν έκατσα να ψάξω μόνη μου σε όλο το μαγαζί κρεμάστρα κρεμάστρα μήπως κ το βρω κάπου... μου έκανε περισσότερο εντύπωση όμως η αγένεια που μου απαντούσαν κ πως δεν ασχολήθηκαν ούτε 1'.
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Sityon Ilanit
فيسبوك· منذ أكثر من سنة
★★★★★2.0
שירות לא מקצועי !! הגעתי להחחזיר מכנס שרכשתי שבוע שעבר והגיע לי זיכוי כספי ,חיכיתי רבע שעה לתור שלי במחלקה של הגברים וכשהגיע תורי המוכר שלח אותי לקופה של הנשים כאשר רכשתי את המכנס מהמחלקה של הגברים ,שם היה תור כשעה בקניון עיר ימים .כמובן שלא חיכיתי וגם לא קיבלתי את הזיכוי :(.
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Roxana Rios
فيسبوك· منذ أكثر من سنة
★★★★★5.0
Pantalones Calzado Carteras Perfumes
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Don Richardson
فيسبوك· منذ أكثر من سنة
★★★★★2.0
cannot contact customer service other than silly chat box which times out too quick my order never arrived but system say it has
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Sibil Valenzuela Romero
فيسبوك· منذ أكثر من سنة
★★★★★2.0
no hacen los reembolsos de las devoluciones
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Tania Di Davide
فيسبوك· منذ أكثر من سنة
★★★★★2.0
Tutto: Assistenza clienti pessima Problem solving ASSENTE Cura del cliente post acquisto INESISTENTE
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Alexia Scarano
فيسبوك· منذ أكثر من سنة
★★★★★2.0
Terrible customer service!! My son was gifted a jacket for Christmas from his aunt which didn't fit him. She purchased on 9 Dec and it was given to him on 26 Dec. We were then away on holiday until 6 Jan and also live 1.5 hours away from a Zara store. On 13 January I attempted to contact the store to find out the return policy. A live chat is the only way of contact. They refused to extend their 30 day return policy after 45 mins of chat I was cut off. I established a new chat and they advised they could escalate the matter to another department. I received an email 14 January saying no they would not extend the policy. Most retailers in Australia extend their returns and exchanges over the Christmas period. @Zara you are a disgraceful, money hungry, greedy company that has no compassion. I will never shop in your store and will be sure to spread the word to others of your business practices.
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Fran Friedrich
فيسبوك· منذ أكثر من سنة
★★★★★2.0
Bought a Christmas gift for my daughter in law who was traveling right after Christmas. Just tried to return as it is too small. Both the store and online chat said basically … too bad. Can’t return Most stores have until January 30th. Not Zara. Only until December 30th or 30 days. I bought gifts in November. All other stores are great. I don’t recommend buying a gift at Zara’s !!!!
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Lowri Harris
فيسبوك· منذ أكثر من سنة
★★★★★2.0
Never ordered personally from Zara and now never will. My 16 year old son ordered a jacket for Christmas out of his own money. Jacket arrived, too big, set about returning it. He ordered another in a smaller size thinking when his other one got back that he would receive a refund. Poor thing received a message saying he wouldn't be getting a refund and you were sending it back. It's arrived back today in perfect condition. Quite frankly I'm disgusted that a company could treat customers this way but have since looked into it and found this happens A LOT!! What an awful company!!! Disgusting !! He will never order from there now so you've definitely lost a repeat customer.
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Pam O'Brien McDermott
فيسبوك· منذ أكثر من سنة
★★★★★2.0
Horrible experience! Rude, incompetent customer service. They’ve lost a customer, and I will be sure to share my experience.
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Stacey Church
فيسبوك· منذ أكثر من سنة
★★★★★2.0
Ridiculous return policy! It starts from the day they mail the package to you (who does that) and there is no ability to return outside of 30 days (even during the holdiays or for store credit). Don't bother calling customer service, they'll only regurgitate what is on the website and apparently cannot transfer you to a supervisor as they do not speak to customers. Give me a break!!!
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Diana Fata Holley
فيسبوك· منذ أكثر من سنة
★★★★★2.0
HORRIBLE customer service and return policy. I will NEVER make a purchase with them again! When ordering on line there return policy starts upon shipping. Holiday returns only until 12/30. We didn’t exchange until New Year’s Day. Stuck with an expensive item I can’t return. NEVER AGAIN!
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Rebecca Louise Hucker
فيسبوك· منذ أكثر من سنة
★★★★★2.0
As most of these reviews have stated, their refund and exchange policy limits Xmas gifts to being returned before 30th Dec- To give people TWO working days to exchange a gift is abysmal, a refund I could somewhat understand to prevent mass returning and cash flow issues, but I only wanted the SAME item of clothing in my size, I will never buy from here again. As for customer service? Big companies don’t care in the slightest, the number on the receipt goes straight to voicemail, the one online plays an automated message, with the amount of money you scam, you can afford to put an actual person on admin, a joke of a company.
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Julie Rydahl Christgau
فيسبوك· منذ أكثر من سنة
★★★★★2.0
When trying to return an item, bought in the store, the waiting line was up to 1 hour. And i tried on 2 different days. I cannot keep coming back, as I live 1 hour away. Why can I not return online?
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